Support Coordinator / Psychosocial Recovery Coach
Name of Role
Support Coordinator / Psychosocial Recovery Coach
Location
Greater Region Brisbane, QLD
Employment Type
Casual
About
Flow Support is seeking a committed and compassionate Support Coordinator / Psychosocial Recovery Coach (PRC) to join our growing team. This role is ideal for someone with a foundation in psychosocial support or community services who is ready to step into a structured, participant-focused position — with mentorship and opportunities to grow into a long-term career.
You will play a key role in supporting NDIS participants to understand and navigate their plans, connect with appropriate services, and work toward meaningful recovery and capacity-building goals.
This is a remote-first role with regular face-to-face participant engagement in the Greater Brisbane region.
💡 Our Values
Flow Support is a values-driven organisation built on compassion, integrity, and empowerment. We’re committed to ethical practice, inclusive service delivery, and ongoing growth — both for our participants and our team.
🌈 We Celebrate Diversity
Flow Support is an equal opportunity employer. We proudly welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disabilities, and those with lived experience of mental health or disability.
Responsibilities
Support NDIS participants in understanding and implementing their plans
Deliver psychosocial recovery coaching with a recovery-oriented, strengths-based approach
Engage in regular face-to-face support (travel required)
Collaborate with stakeholders, providers, families, and allied professionals
Maintain up-to-date case notes and documentation
Attend supervision and participate in team check-ins
Contribute to workflow improvements and participant outcomes
Requirements
Minimum Diploma in Mental Health, Community Services, or a related field (required for SCHADS Level 2 classification)
A genuine interest in psychosocial recovery and supporting participant goals
Strong interpersonal, communication, and time management skills
High level of emotional regulation and ability to take on feedback constructively
A positive, professional attitude and desire to contribute to a happy, values-aligned team
Self willingness to learn about the NDIS, including ethical scope, documentation, and best practice
A valid driver’s licence and reliable vehicle for face-to-face participant support
Strong tech confidence — comfortable using systems for documentation, communication, and task tracking
What We Offer
Pay Rate: SCHADS Award Level 2.1 to 2.4 (casual rate), based on qualifications and experience
Remote-first work environment (Greater Brisbane-based)
Four-day work week (30 hours) with a consistent day off
Structured onboarding and mentoring
Weekly supervision and team check-ins
Admin support and secure systems provided
LGBTQIA+ inclusive, trauma-informed workplace
Clear progression pathway to Standard and Senior roles based on performance
Apply Now
If you’re passionate about making a difference in the lives of NDIS participants and meet the requirements for the role, we’d love to hear from you! Please send your resume and a cover letter outlining your experience and suitability for the position to hello@flowsupport.com.au. Be sure to include the job title in the subject line of your email.
Australia-Wide Services Available
Personal & Person-Centred Approach
Goal-Focused & Flexible Supports
A trusted service provider. Loved by many participants.
I really appreciate Chanel. Ever since she came into my life, she has got things done. I was homeless, living on the streets in my wheelchair and had no support from the people who are paid to care for me. She has worked hard to get me support that I need. A new NDIS plan with SDA funding. And a place that I can call home and feel comfortable in. You really don't know how much I am thankful for you.
Craig T
Chanel has an extensive knowledge and experience of how to support the client and the family who has NDIS plan. She will perform with personal centred approach and recovery model. Highly recommended for who is looking a support coordinator has integrity and passion.
Sunah LEE
I highly recommend Chanel to anyone looking for a Support Coordinator who will go above and beyond to ensure the highest quality care for her clients. Over the last 12 months working with Chanel, I have experienced Chanel to be kind, compassionate and incredibly knowledgeable in all areas of the NDIS. Chanel has specialised knowledge in the area of mental health support and is the perfect choice for anyone looking for a Support Coordinator that approaches their clients as individuals not numbers.
Frances Willow
Working Alongside Trusted NDIS Providers
Flow Support collaborates with a variety of NDIS service providers to extend a seamless and supportive network for our participants. Here are a few of the trusted partners that help us deliver the highest quality of service.