Support Coordinator / Psychosocial Recovery Coach (Entry-Level)
Name of Role
Support Coordinator / Psychosocial Recovery Coach (Entry-Level)
Location
Springwood, QLD
Employment Type
Permanent Part-Time (37.5 hours/week, Monday to Friday)
About
This entry-level role is ideal for someone who has spent at least a year in a hands-on NDIS support role — such as a disability support worker, peer worker, or allied health assistant — and is ready to grow. You’ll be part of a close-knit, supportive team that values open communication, adaptability, and collaboration.
You’ll thrive in this role if you’re personable, solutions-focused, and confident navigating sensitive or complex conversations. The work is dynamic and fast-moving, so being organised, punctual, and quick to adapt will serve you well — especially when supporting participants in the community or over the phone.
The role is 37.5 paid hours per week, Monday to Friday (8:30 AM to 4:30 PM with a 30-minute unpaid break). You’ll be based in our Springwood office. Face-to-face visits across Greater Brisbane are a regular part of the role.
Responsibilities
• Support participants to understand and implement their NDIS plans
• Coordinate services and connect participants with the right supports
• Deliver recovery-oriented coaching using a strengths-based approach
• Maintain accurate, real-time digital case notes and progress updates
• Handle complex or sensitive conversations with care and professionalism
• Build strong, respectful relationships with participants and their support networks
• Engage in regular supervision, reflective practice, and ongoing training
• Contribute to a positive, person-led, trauma-informed service culture
• Uphold NDIS Practice Standards, Flow Support policies, and privacy requirements
Requirements
• Minimum 12 months’ experience in NDIS or community support (e.g. Support Worker, Peer Worker, LAC, or Assistant SC/PRC)
• Certificate IV or higher (or working towards) in Mental Health, Community Services, or a related field
• Confident and compassionate communication skills – both written and verbal
• Ability to manage shifting priorities calmly and professionally
• Reliable vehicle and current Australian driver’s licence (essential for community visits)
Mandatory Requirements:
• NDIS Worker Screening Check
• Working with Children Check (Blue Card)
• NDIS Worker Orientation Module – Quality, Safety and You
• NDIS Induction Module
• NDIS Supporting Safe and Enjoyable Meals (Mealtime Management) Module
• COVID-19 Infection Control Training
Classification:
Flow Support applies SCHADS Award levels based on qualifications and experience:
Level 2.1: Certificate III (or equivalent experience) + 12% superannuation
Level 2.2: Certificate IV or Diploma + 12% superannuation
Higher qualifications reviewed prior to offer + 12% superannuation
What We Offer
Structured 37.5-hour work week (Monday to Friday) – predictable hours that support balance and sustainability.
A warm, values-driven team environment – based in our Springwood office, where open communication and teamwork are part of everyday practice.
Dedicated admin support – to reduce your paperwork load so you can focus on meaningful participant work.
Ongoing mentoring and professional development – including reflective supervision, skill-building workshops, and growth pathways within Flow Support.
Access to a 24/7 Employee Assistance Program (EAP) – for confidential mental health and wellbeing support whenever you need it.
Monthly in-person team gatherings – designed to strengthen connection, celebrate wins, and nurture a positive, trauma-informed workplace culture.
A digital-first, sustainable workplace – we’re proud to be 100% paper-free, using secure cloud systems that make your work smoother and more efficient.
Apply Now
If you’re passionate about making a difference in the lives of NDIS participants and meet the requirements for the role, we’d love to hear from you! Click the link below to submit your application:
Australia-Wide Services Available
Personal & Person-Centred Approach
Goal-Focused & Flexible Supports
A trusted service provider. Loved by many participants.
I really appreciate Chanel. Ever since she came into my life, she has got things done. I was homeless, living on the streets in my wheelchair and had no support from the people who are paid to care for me. She has worked hard to get me support that I need. A new NDIS plan with SDA funding. And a place that I can call home and feel comfortable in. You really don't know how much I am thankful for you.
Craig T
Chanel has an extensive knowledge and experience of how to support the client and the family who has NDIS plan. She will perform with personal centred approach and recovery model. Highly recommended for who is looking a support coordinator has integrity and passion.
Sunah LEE
I highly recommend Chanel to anyone looking for a Support Coordinator who will go above and beyond to ensure the highest quality care for her clients. Over the last 12 months working with Chanel, I have experienced Chanel to be kind, compassionate and incredibly knowledgeable in all areas of the NDIS. Chanel has specialised knowledge in the area of mental health support and is the perfect choice for anyone looking for a Support Coordinator that approaches their clients as individuals not numbers.
Frances Willow
Working Alongside Trusted NDIS Providers
Flow Support collaborates with a variety of NDIS service providers to extend a seamless and supportive network for our participants. Here are a few of the trusted partners that help us deliver the highest quality of service.