Empower Lives. Build Your Future with Flow Support.

This role is suited to individuals who have at least 12 months’ experience in the NDIS or community services sector and are either transitioning from hands-on support roles or already bring experience in care coordination, case management, or structured client support.

The position supports participants to understand, implement, and navigate their NDIS plans through a recovery-oriented and strengths-based approach, while managing participant supports in line with service agreements, funding parameters, and organisational requirements.

You will be part of a close-knit, supportive team that values open communication, accountability, adaptability, and collaboration. The role offers autonomy in managing a caseload, balanced with structured supervision, clear expectations, and ongoing professional development.

You will thrive in this role if you are organised, personable, and solutions-focused, with the ability to manage competing priorities, maintain accurate documentation, and engage confidently in complex or sensitive conversations. The work is dynamic and fast-moving, requiring flexibility and professionalism when supporting participants in the community, over the phone, and through digital platforms.

This is a full-time role of 37.5 paid hours per week, Monday to Friday (8:30 AM to 4:30 PM, with a 30-minute unpaid break). The role is based at Flow Support’s Springwood office, with regular face-to-face visits across Greater Brisbane as a core requirement of the position.

Flow Support is inviting expressions of interest from a compassionate, ethical, and adaptable Contractor Counsellor to join our expanding multidisciplinary team. This unique role offers the opportunity to work across both:

• NDIS-funded counselling with a focus on capacity building under the Improved Daily Living domain
  

• Private counselling, supporting individuals seeking therapeutic support for personal growth, wellbeing, or recovery

In the NDIS stream, this is not a traditional or open-ended therapy role. Counselling is delivered within the NDIS scope of practice, focused on helping participants build practical skills such as emotional regulation, communication, self-awareness, coping strategies, and functional independence — all aligned with their NDIS goals.

You do not need prior NDIS experience — we provide training, tools, and ongoing support to help you navigate the NDIS framework with confidence and clarity.